Formalwear Outlet in Hillsborough, NC Open now

Reviews about Formalwear Outlet

• ★ ★ ★ ★ ☆

  April 14, 2019, by Jennifer Weatherly
  This was our first experience here. Overall, it was good. I felt there was a wonderful selection in both styles and sizes. The staff was friendly overall. When we arrived, we added our name to a list for the dressing room. We then learned that the lower priced Prom dresses are minimally adorned, but very affordable. Because we were looking for a detailed gown, we looked at pageant dresses. These too are priced very competitive. There was a 10 minute wait between finding our "try on" selections and the dressing room becoming available. There is an assistant to help with fitting. This was nice. We found the perfect dress. The only real complaint that I have is the gown we selected had a small section of beading that was loose and sagging. Granted this dress is $200.00 cheaper than our purchase last year of $400.00, but at a $200.00 price point, we still expect the dress to be fully intact. I asked for a $10.00 discount to cover the cost of a seamstress. I was informed this is an "as is" purchase. However, they have a part-time seamstress who was not there on that Saturday. This was really not my fault that the seamstress was not present on that day or that there is a backlog. Because my daughter loved the dress and it was reasonably priced, we purchased the dress. It still really bugs me that the establishment would not choose to return the dress to a new and undamaged condition or extend a $10.00 discount for me to have a seamstress correct. It sounds like the business would have fixed the beadwork had the seamstress been present. I did not want to disappoint my daughter over $10.00. However, $10.00 is a small price for quality customer service. Again, overall this was a good experience. I would return, but with the knowledge that all items are "as is". Maybe there was a sign that I didn't see. That's possible.